Please call us (04) 259 1261 or click on Live Chat for a customer care representative to assist take your order. Our office remains open 7 Days in a Week, Our office hours are as follows:
(i) 8AM - 12AM Sunday through Thursday
(ii) 3PM - 12AM Friday
(iii) 8AM - 10PM Saturday.
Call our customer service representatives at (UAE) : (04) 259 1261; Our office remains open 7 Days in a Week, Our office hours are as follows:
8AM - 12AM Sunday through Saturday.
International:+971 -4- 259-1261Email Us at firstname.lastname@example.org
kentessa.com has a 256-bit SSL encryption and is McAfee Secure certified. This is the same level of security you'll enjoy with most online banks. Rest assured, your personal information is completely secure when you purchase online from kentessa.com.
We accept VISA, Mastercard, American Express and Discover.
Payment can be made directly on our website by using your Credit Card. Additional options include:
- Google Checkout
- Mashreq Bank
- Cash on Delivery
- Western Union
We accept VISA, Mastercard, American Express and Discover.
Cash on Delivery allows you to pay for the goods at the time of delivery. If you do not have a credit card, this serves as a convenient alternative.
Orders can be cancelled for a full refund if the cancellation is requested 24 hours in advance of the delivery date. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, chocolate, fruit, etc.: 50% of the product purchased is also non-refundable.
The credit card statements will show the charge as "IAK International LLC".
Certainly, we guarantee to make your delivery on your requested date. As far as time of delivery is concerned, kindly enter the time range that suits you and we'll ensure it gets there on time. However, a precise time cannot be guaranteed. Deliveries are made between the time range that you select during checkout.
Click on delivery city for shipping details:
Exceptions: Kindly note that Fridays and public holidays are excluded. For other exceptions, kindly refer to the delivery calendar. As long as you can select a date during checkout, the order will be delivered to you or your recipient on that date.
Yes! For Dubai, Sharjah and Ajman: same-day delivery is available if the order is received before 4pm. For Abu Dhabi: same-day delivery is available if the order is received before 12pm. In order to find out about availability of same-day delivery after these hours, kindly call our customer care for assistance or click "Chat Live" for immediate assistance.
Delivery Time Range: 9AM - 6PM
A flat delivery charge of AED 30 (US $8.17) is applicable for all deliveries within the UAE.
Delivery Time Range: 10AM - 2PM
A flat delivery charge of AED 60 (US $16.35) is applicable for all deliveries to Dubai, Sharjah and Ajman.
Delivery Time Range: 2PM - 5PM
A flat delivery charge of AED 40 (US $10.90) is applicable for all deliveries to Dubai, Sharjah and Ajman.
Delivery Time Range: 5PM - 8PM
A flat delivery charge of AED 30 (US $8.17) is applicable for all deliveries to Dubai, Sharjah and Ajman.
Delivery Time Range: 10AM - 3PM
A flat delivery charge of AED 60 (US $16.35) is applicable for all deliveries to Abu Dhabi.
Delivery Time Range: 10AM - 5PM
A flat delivery charge of AED 30 (US $8.17) is applicable for all deliveries to Abu Dhabi.
For cash on delivery, additional charge of AED 30 will apply if the cash pick up address is different from the delivery address.
In most cases, we require a complete delivery address. However, as long as the telephone number is operational we will try to contact the recipient, and obtain the delivery address from him or her.
All our orders are delivered as a surprise. The recipient does not know what they are receiving until our delivery personnel reach them.
Yes, we do offer an anonymous delivery option as well. In the event that the recipient does not want to accept a gift anonymously the gift will be returned to us.
All our gift deliveries are made by our trained shipping crew. Certain non-perishable items like perfumes may be delivered by logistics companies such as FEDEX or DHL.
All flowers and gourmet products are prepared fresh every morning. The items are delivered in temperature controlled vans to ensure that everything is delivered in pristine condition. If you're unsatisfied with a delivered product, kindly contact customer service and we'll be happy to rectify the situation at the earliest.
Yes, it's company policy to call the recipient before making the delivery to ensure we have the correct address, and that the recipient is at that address during the time of delivery.
If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you're ordering flowers, chocolates, or other edible gifts, rest assured that all items are prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!
We deliver to all cities in the UAE: Dubai, Abu Dhabi, Sharjah and Ajman. Kindly note that Ruwais is an exception and we do not currently deliver to Ruwais.
Internationally, we can deliver certain products to over 140 countries around the world. Please contact customer service for assistance with international orders.
Certain products can be delivered to over 140 countries worldwide. In order to find out more about international deliveries, kindly call our customer care for assistance ( (04) 259 1261) or "Chat Live" with one of our chat representatives for immediate assistance.Certain items can be shipped internationally.
Yes, the minimum value of an order is AED150 (US $41).
You should receive an order confirmation email within 1-2 hours of making the order on the website. If placing the order via Google Checkout, you'll receive an order received email from Google Checkout. If you have not received any order confirmation email within 2 hours after placing the order, kindly contact us for assistance.
You will receive three sets of communication after your purchase:
(i) Once your order has been processed you will receive an order confirmation email with the details of your order.
(ii) Once your order has been shipped, you will receive a second email.
(iii) Finally, a last email will be sent to you once your order has been delivered.
In the event that we need to confirm the delivery location, we might call the recipient. In all instances, the element of the surprise is maintained and the recipient never knows what he or she is about to receive.
If a product is damaged, it must be notified immediately. Kindly notify customer care and we'll be happy to replace it free of charge.
All price tags and stickers are removed before shipping to allow any purchased item to be given as a gift.
Certainly, our artistic gifts design team will transform your gift into a beautiful presentation before it is delivered. Simply select the gift wrapping option during checkout, or request it from a customer service representative.
All flowers, cakes, and perishables are prepared fresh every morning, and delivered in temperature controlled delivery vans to guarantee that they'll make an impression.
© 2015 All rights reserved, www.kentessa.comEmirates Towers, Level 41, Sheikh Zayed Road, P.O Box 31303, Dubai, United Arab Emirates