All products ordered from Kentessa are covered by our 100% Satisfaction Guarantee. We strive to make you happy. We guarantee that your gift will arrive to your recipient in quality condition. If you (or your gift recipient) notice that the delivered product is damaged please contact our customer service department immediately. Your complete satisfaction is our goal. If a product is damaged we will replace it free of charge.
Our orders are shipped either through our own vans or via an express courier company. Our company vans are refrigerated so rest assured your perishable deliveries such as flowers and chocolates will arrive to the recipient in pristine condition.When an item is shipped and an order is cancelled, shipping fees are non-refundable.
Components may vary. The exact component as displayed on the product image is not guaranteed and depends on availability. The gift will not change but components (e.g. colour and shape of flower vase) may vary according to the accessories available to us.