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"Kentessa.com has over 500 gift ideas to choose from. Gift baskets, wedding gifts, birthday gifts & more! Dubai online shopping and dubai shopping favorite in UAE."

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Customer Service

Kentessa.com and our customer service team are committed to the satisfaction of our customers. Below you will find a list of helpful topics and frequently asked questions. If you are having any trouble finding answers, please contact us directly and we will be happy to assist you 24 hours a day.

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Dubai Online Shopping


At Kentessa.com, we know that offering fine products and gifts is a great beginning, but even the most outstanding collection means more when it is backed by first-rate customer service. When you shop at Kentessa.com, you can rest assured that the quality of your purchases, as well as your shopping experience, is important to us. We integrate customer service in every aspect of our business to provide the best in Dubai online shopping.


  • Inventory: In our inventory, we aim to include items that are popular with Kentessa customers, as well as new items that we feel will interest our customer base. We choose top-name brands that are known for superior quality. In maintaining our inventory, we consider product reliability, customer preferences, and any past feedback we have received from our online Dubai and UAE customers.

  • Delivery: Attentive and timely delivery is essential to customer satisfaction. This is why we take extra measures to ensure that perishable items arrive in pristine condition and that all items arrive on time. Our flower delivery Dubai and UAE orders, as well as some of our gourmet foods, involve shipments of perishable items. We deliver these items in refrigerated company vans during non-peak times. If the item is ordered during a peak period, we use FedEx, UPS, or Aramex to ensure protective packaging and on-time delivery. We use these services for non-perishable goods as well.

  • Information: Kentessa.com believes that well-informed customers have a more enjoyable shopping experience. For this reason, we provide detailed descriptions of our products and services, and other important notices such as our privacy policy for your reference. Each product includes a description of the size, colors, and additional notes we feel customers might need to know, whether they wish to purchase Dubai birthday gifts, home décor accessories, or products for any other purpose.

  • Availability: We are available to answer all of your questions about our products and services. Our customers know they can trust our service and rely on us consistently for their online shopping needs. We thank them with our attention to detail, both while processing orders and when responding to inquiries. Browse our online store. We think you will find our products and services the best in Dubai shopping.


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TO ORDER BY PHONE, CALL TOLL-FREE (UAE):   800-70170